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Icelandic Technical Support Specialist - Remote

Posted 28 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Patrique Mercier Recruitment JP as an Icelandic Technical Support Specialist for a prominent Big Tech company and embark on an exciting career in stunning Greece! This unique opportunity includes a fully paid relocation package, allowing you to transition seamlessly to a new life filled with adventure and rich culture. In this role, you will provide exceptional technical support to Icelandic-speaking customers, helping them navigate through a variety of technology-related issues related to cutting-edge products and services. You'll enhance your problem-solving abilities while being part of a dynamic and supportive team environment. If you're eager to develop your technical skills and enjoy a Mediterranean lifestyle, this is the perfect opportunity for you!

In Short

  • Offer top-notch technical assistance to Icelandic-speaking customers via phone, email, and chat.
  • Identify and troubleshoot technical issues related to products and services in an efficient manner.
  • Collaborate with engineering teams to escalate and resolve complex technical problems.
  • Maintain accurate documentation of customer interactions and technical issues in the CRM system.
  • Engage in continuous training to stay updated on products and improve customer support capabilities.
  • Provide suggestions for enhancing support processes and overall customer experience.
  • Support and mentor new team members during their onboarding process.

Requirements

  • Fluency in Icelandic and English.
  • Strong problem-solving skills.
  • Experience in customer service or technical support.
  • Ability to work in a team-oriented environment.
  • Familiarity with CRM systems.
  • Willingness to learn and adapt to new technologies.

Benefits

  • Fully paid relocation package.
  • Dynamic and supportive team environment.
  • Opportunities for professional development.
  • Experience living in Greece.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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