Icelandic Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as an Icelandic Technical Support Specialist for a leading tech company and embark on an exciting journey in beautiful Greece! This incredible opportunity includes a paid relocation package, ensuring that your move is as smooth as possible while you immerse yourself in Greek culture. In this role, you'll provide outstanding technical support to Icelandic-speaking customers, assisting them with a variety of inquiries related to innovative technology products and services. You'll enhance your technical skills and problem-solving capabilities in a collaborative team environment, all while enjoying the vibrant Mediterranean lifestyle. If you're passionate about technology and customer service, this position is tailored for you!

In Short

• Deliver exceptional technical assistance to Icelandic-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to the company's products and services efficiently.
• Collaborate with engineering teams to escalate and address complex technical concerns.
• Document customer interactions and technical issues accurately in the CRM system.
• Participate in ongoing training to enhance product knowledge and support skills.
• Provide insightful feedback to improve support processes and enhance customer satisfaction.
• Assist in onboarding and training new team members as needed.

Requirements

• Fluency in Icelandic and English.
• Strong technical aptitude and problem-solving skills.
• Experience in customer service or technical support roles.
• Ability to work collaboratively in a team environment.
• Excellent communication skills.

Benefits

• Paid relocation package.
• Opportunity to work in a vibrant Mediterranean environment.
• Ongoing training and development opportunities.
• Collaborative team culture.