German Speaking Emergency Roadside Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Answer emergency calls from German-speaking customers and provide immediate, empathetic assistance.
• Evaluate the nature of the emergency and coordinate with appropriate service teams for timely support.
• Document all customer interactions in the company's CRM system, ensuring accurate records are maintained.
• Deliver clear communication to clients, keeping them informed throughout the assistance process.
• Collaborate with remote team members to share insights and improve service protocols.
• Participate in regular training sessions to enhance your skills in customer service and emergency response.
• Collect feedback from customers to contribute to service enhancements and quality assurance.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Empathy and problem-solving skills.

Benefits

• Work remotely from Greece.
• Opportunity to help others in emergency situations.
• Regular training and skill enhancement.
• Collaborative team environment.