Dutch Speaking Airline Customer Care Representative - Remote

Overview

An overview paragraph about the job

In Short

• Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
• Provide up-to-date information regarding flight schedules, bookings, and travel changes.
• Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training sessions to strengthen product knowledge and service skills.
• Continuously gather customer feedback to suggest improvements for service enhancement.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• Passion for travel and helping customers.

Benefits

• Dynamic and supportive team environment.
• Opportunities for professional development.
• Flexible working hours.
• Employee discounts on travel.