Spanish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Spanish Speaking Customer Service Representative in the Telecommunications Department. This role presents a fantastic opportunity for individuals who are passionate about technology and committed to delivering exceptional service to Spanish-speaking customers.

In Short

• Provide high-quality customer service to Spanish-speaking clients across various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing questions, and technical support.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Stay updated on the latest products, services, and promotions offered by the company to provide accurate information and recommendations.
• Document customer interactions meticulously and maintain accurate records for service enhancement.
• Collaborate with other teams to escalate and resolve complex issues as needed.
• Promote a strong customer-centric culture by fostering positive relationships and encouraging customer loyalty.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service, preferably in telecommunications.
• Ability to handle customer complaints with empathy and professionalism.
• Technical aptitude to assist with telecommunications services.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Comprehensive training programs.
• Supportive work environment.
• Health and wellness benefits.