Portuguese Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Portuguese Speaking e-Cigarette Customer Support Representative within our Health Department. This role is perfect for individuals who are dedicated to providing outstanding customer service while supporting health and wellness through e-cigarette products. As a vital team member, you will assist Portuguese-speaking customers with their queries and ensure they receive accurate and helpful information.

In Short

• Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding e-cigarette products and health inquiries.
• Deliver clear and accurate information about product usage, safety precautions, and health considerations.
• Assist with troubleshooting customer issues and facilitate returns or exchanges when necessary.
• Document customer interactions and feedback to contribute to service improvement initiatives.
• Stay informed about industry regulations, health guidelines, and evolving trends related to e-cigarettes.
• Collaborate with the health department team to enhance product knowledge and maintain high customer service standards.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Experience in customer service.
• Knowledge of e-cigarette products is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Health benefits.
• Opportunities for professional development.
• Supportive team environment.