Japanese Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to Japanese-speaking clients via phone, email, and chat.
• Assist customers with product information, troubleshooting, and resolving technical issues.
• Process orders, returns, and exchanges while ensuring compliance with company policies.
• Communicate effectively with customers to understand their needs.
• Stay updated on the latest products and company updates.
• Document all customer interactions and feedback for quality improvement.
• Collaborate with internal teams to resolve complex customer inquiries.

Requirements

• Fluency in Japanese is required.
• Experience in customer service or technical support.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with electronic products is a plus.

Benefits

• Competitive salary.
• Opportunity to work with a leading electronics company.
• Supportive team environment.
• Training and development opportunities.