Japanese-speaking Customer Service Representative - Remote

Overview

Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!

In Short

• Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat.
• Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
• Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers.
• Document customer interactions in the company's CRM system to maintain detailed and accurate records.
• Collaborate with team members to improve service processes and share insights on customer needs.
• Participate in training sessions and meetings to enhance customer service skills and product knowledge.
• Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.

Requirements

• Fluency in Japanese is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Knowledge of the automotive industry is a plus.
• Ability to work in a team environment.
• Proficiency in using CRM systems.
• Willingness to learn and adapt to new processes.

Benefits

• Opportunity to work in a vibrant environment.
• Training and development opportunities.
• Supportive team culture.
• Potential for career advancement.