Japanese-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply!

In Short

• Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat.
• Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions.
• Maintain a comprehensive understanding of the company's products and services to assist customers accurately.
• Document customer interactions diligently in the company’s CRM system for record-keeping.
• Collaborate with team members to identify areas for improved service and share best practices.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute feedback and insights to improve service delivery and customer satisfaction.

Requirements

• Fluency in Japanese is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a multicultural environment.
• Training and development opportunities.
• Competitive salary and benefits package.