Italian Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Customer Service Representative in our Online Travel Department. This position is ideal for individuals who have a passion for travel and are dedicated to providing exceptional service to Italian-speaking customers seeking travel solutions.

In Short

• Provide top-notch customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with travel bookings, itinerary changes, and general inquiries about travel services.
• Guide customers through the booking process, ensuring they receive accurate information and support.
• Handle customer complaints and resolve issues promptly while maintaining a positive customer experience.
• Stay updated on travel promotions, destinations, and company offerings to effectively advise customers.
• Document all interactions with customers accurately to ensure quality service and follow-up when necessary.
• Collaborate with internal teams to improve service delivery and enhance the customer experience.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Experience in customer service, preferably in the travel industry.
• Ability to handle complaints and resolve issues effectively.
• Passion for travel and knowledge of travel destinations.
• Proficient in using customer service software and tools.
• Ability to work in a team environment.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Flexible working hours.
• Travel discounts and perks.
• Supportive team environment.