Italian Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding customer service to Italian-speaking clients via phone, email, and chat regarding their inquiries about the online streaming service.
• Assist customers with account management, subscription details, and troubleshooting streaming issues.
• Guide users through the platform, ensuring they understand how to access content and utilize features effectively.
• Handle customer complaints and provide resolutions to ensure satisfaction and retention.
• Maintain up-to-date knowledge of streaming content, features, and promotional offers to provide accurate information.
• Document customer interactions and feedback to continually improve service quality.
• Collaborate with internal teams to address and resolve complex inquiries and technical issues.

Requirements

• Fluency in Italian is required.
• Excellent communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot technical issues.
• Strong problem-solving skills.
• Familiarity with online streaming services is a plus.
• Ability to work independently in a remote environment.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work from home.
• Access to streaming service subscriptions.
• Supportive team environment.