French Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is on the lookout for a French Speaking e-Cigarette Customer Support Representative in our Health Department. This unique role is tailored for individuals who thrive in a customer-focused environment and have a passion for health and wellness. In this position, you will provide essential support to our customers by addressing their inquiries and guiding them regarding e-cigarette products and related health information.

In Short

• Respond to customer inquiries regarding e-cigarette products and health-related queries across various communication platforms including phone, email, and chat.
• Offer accurate and clear information regarding the usage, benefits, and safety of e-cigarette products.
• Assist customers in resolving issues effectively, including troubleshooting and managing returns.
• Maintain detailed records of customer interactions and feedback to enhance service quality and product offerings.
• Keep abreast of the latest industry regulations, health guidelines, and product innovations.
• Collaborate closely with the health department team to ensure comprehensive understanding of products and health-related matters.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of e-cigarette products is a plus.

Benefits

• Opportunity to work in a dynamic health-focused environment.
• Flexible working hours.
• Training and development opportunities.
• Competitive salary package.