Dutch Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment is excited to announce an opportunity for a Dutch Speaking e-Cigarette Customer Support representative in our Health Department. This position is ideal for individuals who are passionate about customer service and health education, seeking to make a positive impact in the lives of Dutch-speaking customers. In this role, you will assist customers with their inquiries regarding e-cigarette products and health-related matters, ensuring they receive the support and information they need in a professional and empathetic manner.

In Short

• Handle customer inquiries regarding e-cigarettes and associated health concerns in Dutch.
• Deliver accurate information and assistance related to product usage and safety.
• Address and resolve customer complaints and issues promptly and tactfully.
• Maintain detailed records of customer interactions in the support system.
• Keep updated on industry best practices and health regulations concerning e-cigarettes.
• Collaborate with colleagues to enhance overall customer satisfaction and service quality.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service.
• Knowledge of e-cigarette products is a plus.
• Ability to handle complaints and resolve issues effectively.
• Empathy and a customer-oriented mindset.

Benefits

• Opportunity to work in a growing industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.