Dutch Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with excellent career opportunities. We are currently seeking a Dutch Speaking Customer Support Representative for our Transportation Services Department. This role is perfect for individuals who are eager to work in a dynamic environment and have a passion for enhancing customer experiences in the transportation industry.

In Short

• Provide exceptional customer support to Dutch-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, and service policies.
• Resolve customer issues and complaints promptly, ensuring a satisfactory experience.
• Document all customer interactions accurately and follow up on unresolved queries.
• Collaborate with internal teams to address customer needs effectively and enhance service delivery.
• Inform customers about available transportation services, safety protocols, and regulations.
• Collect customer feedback to contribute to service improvements and operational efficiencies.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunities for career growth.
• Supportive team culture.