Czech Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Czech Speaking Customer Service Representative in the Automotive Department. This role is ideal for individuals who have a passion for automobiles and possess excellent communication skills to provide outstanding support to Czech-speaking customers.

In Short

• Provide high-quality customer service to Czech-speaking clients through phone, email, and chat.
• Assist customers with questions about vehicle maintenance, product recommendations, and service scheduling.
• Handle customer complaints effectively, ensuring prompt and satisfactory resolutions.
• Document all interactions with customers in the CRM system for accurate record-keeping.
• Work collaboratively with cross-functional teams to resolve customer issues and enhance service delivery.
• Stay updated on automotive industry trends and company products.
• Proactively gather customer feedback to contribute to ongoing improvements in service quality.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the automotive industry.
• Ability to work independently and as part of a team.
• Proficient in using CRM systems.
• Passion for automobiles and customer satisfaction.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.