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Czech Speaking Customer Service Representative - Remote

Posted 2 weeks ago

Overview

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Czech Speaking Customer Service Representative in the Automotive Department. This role is ideal for individuals who have a passion for automobiles and possess excellent communication skills to provide outstanding support to Czech-speaking customers.

In Short

  • Provide high-quality customer service to Czech-speaking clients through phone, email, and chat.
  • Assist customers with questions about vehicle maintenance, product recommendations, and service scheduling.
  • Handle customer complaints effectively, ensuring prompt and satisfactory resolutions.
  • Document all interactions with customers in the CRM system for accurate record-keeping.
  • Work collaboratively with cross-functional teams to resolve customer issues and enhance service delivery.
  • Stay updated on automotive industry trends and company products.
  • Proactively gather customer feedback to contribute to ongoing improvements in service quality.

Requirements

  • Fluency in Czech and English.
  • Strong communication and interpersonal skills.
  • Experience in customer service, preferably in the automotive industry.
  • Ability to work independently and as part of a team.
  • Proficient in using CRM systems.
  • Passion for automobiles and customer satisfaction.

Benefits

  • Competitive salary.
  • Remote work flexibility.
  • Opportunities for professional development.
  • Supportive team environment.

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