Czech-speaking Customer Service Representative - Remote

Overview

Join the dynamic team at Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative for one of the Big Five IT companies, located in the vibrant city of Athens, Greece! This exciting opportunity allows you to work in a fast-paced environment while supporting a leading tech brand. You will play a vital role in providing outstanding customer service and addressing inquiries from Czech-speaking clients, all while experiencing the rich history and culture of Athens. If you are passionate about technology and dedicated to delivering excellent customer service, this position is perfect for you!

In Short

• Provide exceptional customer support to Czech-speaking clients through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries and resolve issues effectively to ensure a high level of satisfaction.
• Maintain a thorough understanding of the company’s products and services to provide accurate assistance.
• Document all customer interactions in the company’s CRM system for accurate tracking.
• Collaborate with team members to enhance service quality and customer experience.
• Engage in ongoing training sessions to keep skills updated and improve service delivery.
• Provide feedback on customer trends and contribute ideas for process improvement.

Requirements

• Fluency in Czech and English.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Proficient in using CRM systems.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Opportunity to work with a leading tech brand.
• Dynamic and supportive team environment.
• Ongoing training and development opportunities.
• Experience the culture of Athens.