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Czech Speaking Customer Service Representative - Remote

Posted 2 weeks ago

Overview

Patrique Mercier Recruitment is a renowned agency dedicated to connecting talented individuals with exceptional job opportunities in Greece. We are thrilled to announce an opening for a Czech Speaking Customer Service representative for the Telecommunications Department. This role is perfect for individuals passionate about technology and customer service. In this position, you will assist Czech-speaking customers with their inquiries related to telecommunications products and services, ensuring they receive a superior level of support and satisfaction. If you are ready to take on a challenging but rewarding role and have a genuine desire to help customers, we invite you to apply!

In Short

  • Provide high-quality customer service via phone, email, and chat to Czech-speaking clients.
  • Assist customers with inquiries regarding telecommunications services, billing, and account management.
  • Effectively troubleshoot and resolve customer complaints and technical issues.
  • Document customer interactions accurately and maintain records in the system.
  • Collaborate with team members to improve service quality and customer experience.
  • Stay updated on telecommunications products, services, and industry trends to assist customers effectively.

Requirements

  • Fluency in Czech and English.
  • Strong communication and interpersonal skills.
  • Experience in customer service or related field.
  • Ability to troubleshoot technical issues.
  • Familiarity with telecommunications products and services.
  • Proficient in using customer service software and tools.

Benefits

  • Competitive salary.
  • Flexible working hours.
  • Opportunity for career growth.
  • Supportive team environment.
  • Training and development programs.

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