Czech Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a renowned agency dedicated to connecting talented individuals with exceptional job opportunities in Greece. We are thrilled to announce an opening for a Czech Speaking Customer Service representative for the Telecommunications Department. This role is perfect for individuals passionate about technology and customer service. In this position, you will assist Czech-speaking customers with their inquiries related to telecommunications products and services, ensuring they receive a superior level of support and satisfaction. If you are ready to take on a challenging but rewarding role and have a genuine desire to help customers, we invite you to apply!

In Short

• Provide high-quality customer service via phone, email, and chat to Czech-speaking clients.
• Assist customers with inquiries regarding telecommunications services, billing, and account management.
• Effectively troubleshoot and resolve customer complaints and technical issues.
• Document customer interactions accurately and maintain records in the system.
• Collaborate with team members to improve service quality and customer experience.
• Stay updated on telecommunications products, services, and industry trends to assist customers effectively.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to troubleshoot technical issues.
• Familiarity with telecommunications products and services.
• Proficient in using customer service software and tools.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity for career growth.
• Supportive team environment.
• Training and development programs.