Spanish Speaking Corporate Customer Advisor - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a Spanish Speaking Corporate Customer Advisor. This dynamic role is ideal for individuals who are enthusiastic about providing top-notch customer service and thrive in a corporate atmosphere where client satisfaction is a priority.

In Short

• Deliver exceptional support to Spanish-speaking corporate clients through multiple communication channels including phone, email, and live chat.
• Assist customers with inquiries related to their corporate accounts, product options, and service concerns.
• Cultivate and maintain strong relationships with clients by efficiently addressing their needs and fostering trust.
• Educate corporate customers about company products and services to ensure they receive optimal value.
• Log all customer interactions and manage inquiries using the CRM system for accurate tracking and reporting.
• Engage with sales and technical support teams to resolve customer issues and continually enhance service delivery.
• Collect and analyze customer feedback to identify areas for service improvement.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work in a corporate environment.
• Familiarity with CRM systems.
• Strong problem-solving skills.
• Ability to analyze customer feedback.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Health and wellness benefits.
• Work-life balance initiatives.