Norwegian Speaking Marketplace Customer Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to invite applications for the role of Norwegian Speaking Marketplace Customer Representative. This position is essential for ensuring our Norwegian-speaking customers receive outstanding support and assistance while utilizing our marketplace services.

In Short

• Serve as the primary contact for Norwegian-speaking customers through phone, email, and chat communications.
• Assist customers in navigating the marketplace, providing information on products, prices, and order tracking.
• Effectively address and resolve customer inquiries and issues to guarantee satisfaction.
• Document customer interactions in our CRM system to maintain accurate records.
• Collaborate with other internal teams to share customer feedback and drive improvements in service quality.
• Stay informed about marketplace updates, product information, and promotional offers to assist customers promptly.
• Participate in team meetings and training sessions, actively contributing to a positive team culture.

Requirements

• Fluency in Norwegian, both written and spoken.
• Strong communication skills.
• Experience in customer service or support roles.
• Proficiency in using CRM systems.
• Ability to handle customer inquiries effectively.
• Team player with a positive attitude.
• Willingness to learn about marketplace products and services.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Access to company resources and training.