Italian Speaking Fashion Customer Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is seeking an Italian Speaking Fashion Customer Support Agent to join a vibrant team in the fashion industry. If you are passionate about fashion and dedicated to providing exceptional customer service, this is the perfect opportunity for you to enhance the shopping experience for customers while representing a recognized brand.

In Short

• Assist Italian-speaking customers with inquiries regarding products, orders, and returns through various communication channels.
• Provide personalized recommendations and styling advice to enhance customer satisfaction.
• Resolve customer issues and complaints efficiently, ensuring a smooth and enjoyable shopping experience.
• Document customer interactions accurately to maintain a comprehensive record of inquiries and resolutions.
• Work closely with the sales and marketing teams to stay informed about promotions, new arrivals, and trends.
• Identify customer needs and suggest appropriate solutions to enhance product engagement.
• Contribute to improving customer service processes and share feedback for continual improvement.

Requirements

• Fluency in Italian and English.
• Experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a team environment.
• Passion for fashion and understanding of current trends.
• Problem-solving skills and ability to handle difficult situations.
• Attention to detail and organizational skills.

Benefits

• Opportunity to work in a dynamic and creative environment.
• Employee discounts on fashion products.
• Professional development and training opportunities.
• Supportive team culture.
• Flexible working hours.