Italian Speaking Business Support Consultant - Remote

Overview

An overview paragraph about the job

In Short

• Deliver comprehensive support to Italian-speaking business clients through phone, email, and chat communications.
• Assist clients with inquiries related to business services, account management, and operational needs.
• Provide effective solutions to client issues, ensuring high levels of satisfaction and prompt resolution.
• Document all client interactions accurately in the CRM system for future reference and quality assurance.
• Collaborate with internal teams to resolve complex business queries and improve service delivery.
• Maintain up-to-date knowledge of business services and products to effectively assist clients.
• Participate in ongoing training and development to enhance skills and service proficiency.

Requirements

• Strong communication skills in Italian and English.
• Experience in customer service or support roles.
• Ability to work collaboratively in a team environment.
• Proficiency in using CRM systems.
• Problem-solving skills and attention to detail.
• Willingness to participate in training and development.

Benefits

• Opportunity to work in a dynamic business environment.
• Professional development and training opportunities.
• Supportive team culture.
• Competitive salary and benefits package.