French Speaking Client Relations Specialist - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a position for a French Speaking Client Relations Specialist. This role is ideal for those who are passionate about fostering strong client relationships and providing exceptional support to French-speaking customers within a vibrant and collaborative environment.

In Short

• Engage with French-speaking clients through various channels, including phone, email, and live chat, to develop and maintain positive relationships.
• Address inquiries regarding products and services while providing personalized and friendly support.
• Efficiently manage and resolve client issues to ensure a high level of satisfaction and build loyalty.
• Accurately document all client interactions in the CRM system for comprehensive tracking and follow-up.
• Collaborate with team members to continuously improve service delivery and client relationship strategies.
• Identify opportunities for upselling or cross-selling based on understanding client needs.
• Stay informed about company offerings and industry trends to effectively relay relevant information to clients.

Requirements

• Fluency in French and English.
• Strong communication and interpersonal skills.
• Experience in customer service or client relations.
• Ability to manage multiple tasks and client inquiries efficiently.
• Familiarity with CRM systems.
• Ability to work collaboratively in a team environment.
• Sales experience is a plus.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Dynamic and supportive work environment.
• Training and development opportunities.
• Health and wellness benefits.