Italian Speaking Client Relations Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce a vacancy for an Italian Speaking Client Relations Specialist. This role is perfect for those who are keen on building strong relationships with clients and providing exceptional service to Italian-speaking customers in a professional environment.

In Short

• Engage with Italian-speaking clients through various channels, including phone, email, and live chat, to nurture and maintain positive relationships.
• Respond to inquiries about products and services while providing personalized support.
• Address and resolve client concerns effectively, ensuring a high level of customer satisfaction.
• Document all client interactions in the CRM system for thorough tracking and follow-up.
• Work closely with team members to continuously improve service delivery and client relations.
• Identify opportunities for upselling or cross-selling services based on client needs.
• Stay informed about company offerings and industry trends to inform clients effectively.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or client relations.
• Proficiency in using CRM systems.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Supportive team environment.
• Training and development programs.