Dutch Speaking Client Relations Specialist - Remote

Overview

Mercier Consultancy Europe is looking for a passionate Dutch Speaking Client Relations Specialist to join our dynamic team. In this role, you will be responsible for fostering relationships with our clients, ensuring their satisfaction, and providing support for our range of services. Your fluency in Dutch and strong communication skills will be essential in delivering excellent customer service and enhancing the client experience. If you thrive in a challenging environment and are eager to make an impact, we invite you to apply!

In Short

• Serve as the primary liaison for Dutch-speaking clients, addressing their inquiries and concerns.
• Assist clients with product-related queries and provide clear solutions.
• Build and maintain lasting relationships with clients through regular follow-ups and proactive communication.
• Collaborate with various departments to resolve client issues effectively.
• Collect and analyze client feedback to support improvements in client services.
• Stay updated on industry trends and our service offerings to provide informed assistance to clients.
• Document all client interactions diligently to ensure accurate record-keeping.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Experience in client relations or customer service.
• Ability to work collaboratively with various departments.
• Proactive and self-motivated.
• Strong problem-solving skills.
• Ability to analyze client feedback.

Benefits

• Opportunity to work in a dynamic team.
• Chance to make a significant impact on client satisfaction.
• Professional development opportunities.
• Engaging work environment.