Italian Speaking Customer Service Representative for Hotel Reservations - Remote

Overview

Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for Italian-speaking individuals to join the Hotel Reservations Department in Greece as Customer Service Representatives! If you have a passion for travel and hospitality and enjoy assisting customers in planning their perfect getaways, this role is perfect for you. You will provide exceptional support to Italian-speaking clients regarding hotel reservations and inquiries, ensuring they have a seamless experience. Become part of a dynamic team that values excellent customer service in the hospitality industry!

In Short

• Provide outstanding customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with hotel reservations, answer inquiries, and resolve any issues that may arise during the booking process.
• Maintain a friendly and professional demeanor in all interactions with customers.
• Accurately document customer interactions to support continuous service improvement.
• Collaborate with colleagues and hotel partners to ensure a smooth booking experience.
• Participate in training sessions to remain knowledgeable about the hospitality industry and best practices.

Requirements

• Fluency in Italian is required.
• Previous experience in customer service is preferred.
• Strong communication skills.
• Ability to work in a team-oriented environment.
• Familiarity with hotel reservation systems is a plus.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Employee discounts on hotel bookings.
• Flexible working hours.