Czech-Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for Czech-speaking individuals to join the Online Retail Department in Greece as Customer Service Representatives! If you have a passion for e-commerce and enjoy delivering exceptional customer support, this role is tailored for you. You will assist Czech-speaking customers with their inquiries related to online retail products, ensuring that they have a smooth and enjoyable shopping experience. Become part of a dynamic team that values excellence and collaboration!

In Short

• Provide outstanding customer service to Czech-speaking clients through various channels, including phone, email, and live chat.
• Efficiently handle customer inquiries, complaints, and provide detailed product information.
• Maintain a positive and professional approach in all interactions with customers.
• Document customer interactions accurately to contribute to service improvement initiatives.
• Collaborate with team members and other departments to effectively resolve customer issues.
• Participate in ongoing training to stay updated on product knowledge and best practices in customer service.

Requirements

• Czech language proficiency.
• Experience in customer service, preferably in an e-commerce environment.
• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to work in a team-oriented environment.
• Willingness to learn and adapt to new information.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunities for career growth.
• Continuous training and development.
• Collaborative team culture.
• Supportive management.