Czech Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to announce an exciting opportunity for Czech Speaking Customer Service Representatives to join our team in gorgeous Greece, including a fully paid relocation package! In this vital role, you will provide outstanding support to our Czech-speaking clients, ensuring their inquiries are managed efficiently and with respect. Greece, known for its stunning beaches and vibrant culture, offers a fantastic backdrop for both personal and professional growth. If you are passionate about customer service and eager for a new adventure, we invite you to apply!

In Short

• Deliver exceptional customer service in Czech through various communication methods, including phone, email, and live chat.
• Assist customers with product and service inquiries, providing clear and accurate information.
• Resolve customer complaints effectively, prioritizing customer satisfaction and loyalty.
• Document customer interactions accurately and contribute suggestions for continuous service improvement.
• Collaborate with team members to enhance service delivery and tackle common challenges.
• Stay updated on company offerings and relevant industry developments to provide informed support.
• Engage in regular training opportunities to improve customer service skills.

Requirements

• Fluency in Czech and English.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a team environment.
• Problem-solving skills and a customer-oriented mindset.
• Willingness to relocate to Greece.

Benefits

• Fully paid relocation package.
• Opportunity to work in a beautiful location.
• Professional growth and development opportunities.
• Collaborative and supportive team environment.