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Customer Success Manager - Remote

Posted 23 weeks ago
Customer Service
Full Time
United States

Overview

Patlytics is seeking a highly motivated Customer Success Manager to drive a strategic vision ensuring customers receive maximum value from our AI-powered patent workflow solutions.

In Short

  • Drive a customer success strategy throughout the customer lifecycle.
  • Strengthen client relationships and drive advocacy.
  • Implement processes to minimize churn and establish touchpoints.
  • Collaborate with teams to amplify the voice of the customer.
  • Guide a customer success team to exceptional performance.

Requirements

  • Deep understanding of intellectual property law.
  • Minimum of 5 years in customer success or account management.
  • Proven leadership in B2B SaaS organizations.
  • Proficient in customer success strategies.
  • Strong communication skills.
  • Ability to thrive in a fast-paced environment.

Benefits

  • Medical, Dental, Vision, and 401(k).
  • Remote work environment.
  • Opportunities for personal and professional development.
  • Competitive compensation and equity grants.
Patlytics logo

Patlytics

Patlytics is a leading provider of AI-powered patent workflow solutions, operating on a global scale. The company specializes in developing advanced algorithms utilizing the latest LLM technology, curated by experts in the patent field. With ambitious growth plans and strong backing from top-tier venture capital firms in Silicon Valley, Patlytics is committed to harnessing exceptional talent to enhance its platform, which offers comprehensive IP intelligence and insights. The team comprises professionals from prestigious organizations, including Google, Facebook, and Uber, fostering a collaborative environment aimed at driving innovation in the complexities of global intellectual property workflows.

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