Senior Account Manager (Acquiring) - Remote

Overview

The Senior Account Manager will serve as a subject matter expert across payment networks and merchant acquiring, supporting network-sponsored programs and collaborating with internal teams and partners.

In Short

• Manage relationships with partners in the BaaS services sector.
• Communicate partner issues and ensure executive teams are informed.
• Act as the primary operational contact for partner inquiries.
• Deliver customer-focused solutions for Pathward’s partners.
• Understand partner goals and develop tailored solutions.
• Collaborate with teams to implement new programs and services.
• Provide consultative support throughout the implementation process.
• Champion partner needs within the organization.
• Address issues proactively to exceed partner expectations.
• Navigate a complex regulatory environment.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of related experience.
• Strong problem-solving and creative thinking skills.
• Excellent communication and rapport-building skills.
• Customer service acumen and advocacy for partners.
• Ability to understand partners' positions in the payments industry.
• Capability to work in a fast-paced environment.
• Ability to enable fast solutions for partner concerns.
• Meet/exceed team and organizational goals.

Benefits

• Comprehensive benefits package including health insurance.
• 401(k) retirement benefits.
• Life insurance and disability benefits.
• Paid time off.
• Annual performance-based incentive opportunity.