Senior Architect for Genesys Cloud CCaaS - Remote

Overview

The Senior Architect will define the target architecture for the Genesys Cloud CCaaS solution, focusing on scalable, multi-country designs and integration of AI capabilities.

In Short

• Define target architecture including logical, functional, and technical views.
• Design scalable multi-country CCaaS architecture aligned with business strategies.
• Define AI strategy and integration approach with Genesys Cloud and external systems.
• Design secure integration patterns between Genesys Cloud and enterprise solutions.
• Create country-by-country rollout roadmaps considering local constraints.
• Support proofs of concept to validate architectural choices.
• Collaborate with business stakeholders and IT teams.
• Ensure compliance with internal standards and regulations.
• Share CCaaS and Genesys Cloud knowledge across teams.
• Participate in business travel when required.

Requirements

• Proven experience as a Solution Architect or Enterprise Architect.
• Strong hands-on experience in Genesys Cloud CCaaS architecture design.
• Experience in large-scale, multi-country environments.
• Knowledge of cloud architecture, network design, APIs, and data integration.
• Experience integrating AI/ML solutions including conversational AI and LLMs.
• Ability to work with cross-functional international teams.
• Fluent English communication skills.
• Willingness to travel for business.

Benefits

• Opportunity to work in a dynamic environment.
• Collaborate with international teams.
• Engage in cutting-edge technology projects.
• Professional development opportunities.
• Flexible working conditions.