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Senior Architect for Genesys Cloud CCaaS - Remote

Posted 6 weeks ago
Software Development
Full Time
Worldwide

Overview

The Senior Architect will define the target architecture for the Genesys Cloud CCaaS solution, focusing on scalable, multi-country designs and integration of AI capabilities.

In Short

  • Define target architecture including logical, functional, and technical views.
  • Design scalable multi-country CCaaS architecture aligned with business strategies.
  • Define AI strategy and integration approach with Genesys Cloud and external systems.
  • Design secure integration patterns between Genesys Cloud and enterprise solutions.
  • Create country-by-country rollout roadmaps considering local constraints.
  • Support proofs of concept to validate architectural choices.
  • Collaborate with business stakeholders and IT teams.
  • Ensure compliance with internal standards and regulations.
  • Share CCaaS and Genesys Cloud knowledge across teams.
  • Participate in business travel when required.

Requirements

  • Proven experience as a Solution Architect or Enterprise Architect.
  • Strong hands-on experience in Genesys Cloud CCaaS architecture design.
  • Experience in large-scale, multi-country environments.
  • Knowledge of cloud architecture, network design, APIs, and data integration.
  • Experience integrating AI/ML solutions including conversational AI and LLMs.
  • Ability to work with cross-functional international teams.
  • Fluent English communication skills.
  • Willingness to travel for business.

Benefits

  • Opportunity to work in a dynamic environment.
  • Collaborate with international teams.
  • Engage in cutting-edge technology projects.
  • Professional development opportunities.
  • Flexible working conditions.
Pasiona Consulting logo

Pasiona Consulting

Pasiona Consulting is a rapidly growing company specializing in IT project management, particularly in complex and international environments. The company focuses on delivering high-quality projects by effectively managing budgets, risks, and stakeholder expectations. With a commitment to innovation and personal growth, Pasiona Consulting offers a flexible work environment, competitive salaries, and opportunities for professional development. The team is dedicated to ensuring that organizational changes are managed effectively to achieve desired business outcomes, while also maintaining strong relationships with external vendors and ensuring project quality standards are met.

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