Trust & Safety Specialist II - Remote

Overview

The Trust & Safety Specialist II plays a vital role in ensuring a safe and positive user experience on the client’s community platform, handling support requests and monitoring user-generated content.

In Short

• Respond to support requests through dedicated channels.
• Track and catalog support requests accurately.
• Review policy violation reports and take appropriate action.
• Utilize communication tools for cross-functional collaboration.
• Monitor community posts and address policy violations.
• Identify trends in user challenges and support requests.
• Escalate high-level issues to the leadership team.
• Stay updated with new features and workflows.
• Prepare daily shift reports.
• Maintain community integrity and user safety.

Requirements

• Experience in trust and safety or content moderation.
• Strong understanding of content moderation processes.
• Proficiency with support platforms like Zendesk.
• Fluent in English with excellent communication skills.
• Strong time management and organizational abilities.
• Diligence and attention to detail.
• Technical familiarity with debugging is a plus.
• Ability to adapt to new tools and processes.
• Experience in a fast-paced environment.
• Ability to identify and escalate critical issues.

Benefits

• Full-time employment with competitive compensation.
• Attractive benefits package based on location.
• Access to free fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.
• Regular wellness check-ins.
• Supportive work culture focused on inclusion.
• Opportunities for cross-functional development.
• Commitment to diversity and equal opportunity.