Trust & Safety Specialist II (Seasonal) - Remote

Overview

The Trust & Safety Specialist II will ensure a safe and positive user experience on the community platform by reviewing support requests, monitoring user-generated content, and enforcing platform policies.

In Short

• Respond to support requests via chats and emails.
• Monitor and manage user-generated content.
• Enforce community guidelines and policies.
• Utilize communication tools to collaborate with team members.
• Identify trends in user challenges and report them.
• Stay updated with new features and workflows.
• Escalate critical issues to leadership as necessary.
• Work in a fast-paced environment with shifting schedules.
• Maintain community integrity and safety.
• Full-time employment with a competitive compensation package.

Requirements

• Experience in trust and safety or content moderation.
• Understanding of content moderation processes.
• Proficiency with support platforms like Zendesk.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Diligence and attention to detail.
• Technical familiarity with debugging and platform development is a plus.

Benefits

• Competitive compensation based on experience.
• Attractive benefits package based on location.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities and mentorship.
• Regular wellness check-ins.