Customer Support Specialist III - EX - Remote

Overview

The Customer Support Specialist III will provide omnichannel support to customers, addressing inquiries through email, chat, phone, and social media, while ensuring a high level of customer satisfaction.

In Short

• Provide support via email, chat, phone, and social media.
• Assist with account set-up and advocate for product features.
• Follow policies and procedures for issue resolution.
• Handle dissatisfied customer situations with care.
• Review and document chat insights to improve workflows.
• Guide customers through troubleshooting and platform navigation.
• Maintain program knowledge and training requirements.
• Meet performance metrics and key performance indicators.
• Participate in new hire training and peer feedback.
• Flex between program duties and support special projects.

Requirements

• Experience in customer support or related field.
• Strong communication skills.
• Ability to handle multiple inquiries efficiently.
• Familiarity with troubleshooting processes.
• Willingness to work flexible hours if needed.
• Ability to meet performance metrics.
• Experience with omnichannel support preferred.

Benefits

• Work remotely from Romania.
• Full-time contract with a consistent schedule.
• Opportunity for career growth and development.
• Access to training resources and support.