Customer Support Specialist III - EX (Brazil) - Remote

Overview

The Customer Support Specialist III role focuses on providing exceptional omnichannel support to customers, ensuring their inquiries are resolved effectively and efficiently.

In Short

• Provide omnichannel support via email, chat, phone, and social media.
• Assist customers with inquiries and product features.
• Follow policies and procedures for issue resolution.
• Maintain essential program knowledge and training.
• Review and document customer interactions and insights.
• Achieve key performance indicators and metrics.
• Participate in training and support for new hires.
• Flexibly assist with program-specific projects.
• Work schedule is Monday to Friday, 8 AM to 5 PM Brazilian Time.
• Expected start date is April 10, 2025.

Requirements

• Strong communication skills.
• Experience in customer support roles.
• Ability to handle multiple inquiries simultaneously.
• Familiarity with troubleshooting and customer service software.
• Flexibility to work additional hours when needed.
• Ability to meet performance metrics.
• Team-oriented with a collaborative mindset.
• Willingness to learn and adapt to new processes.
• Proficient in using online resources for customer assistance.

Benefits

• Work remotely from Brazil.
• Full-time employment with a structured schedule.
• Opportunity for professional growth and development.
• Supportive team environment.
• Access to training and resources.