Customer Support Specialist II - HW - Remote

Overview

PartnerHero is seeking compassionate individuals to join our Customer Support team, providing support to patients and providers on various benefits topics.

In Short

• Provide empathetic and solution-oriented support via email, chat, and phone.
• Troubleshoot platform issues for patients and providers.
• Facilitate communication between clients and providers.
• Collaborate with insurance agents for plan verification.
• Investigate and explain benefit details and costs.
• Advocate for clients by identifying and addressing customer experience issues.
• Handle high-acuity interactions with professionalism.
• Perform project duties as assigned by management.

Requirements

• Passion for creating exceptional customer experiences.
• Ability to thrive in a dynamic environment.
• Experience handling high volumes of customer interactions.
• Strong conflict resolution skills with empathy.
• Understanding of active listening techniques.
• Familiarity with technology and troubleshooting procedures.
• Clear and professional communication skills.

Benefits

• Full-time employment.
• Competitive compensation based on experience.
• Wellness program including support from an in-house psychologist.
• Attractive benefits package including medical, dental, and vision options.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided by PartnerHero.
• 1-on-1 coaching and mentorship opportunities.