Customer Success Manager, Large & Enterprise - Remote

Overview

The Customer Success Manager will work with Large/Enterprise clients to cultivate and maintain strong customer relationships, ensuring high levels of satisfaction and recognition of ROI.

In Short

• Manage a portfolio of enterprise-level customer accounts.
• Develop success plans for goal alignment and product adoption.
• Support customer launches through data integration.
• Identify opportunities for customer value through product adoption.
• Generate excitement for product enhancements.
• Build relationships with key stakeholders and resolve issues.
• Work cross-functionally to deepen customer relationships.
• Serve as the voice of the customer across teams.

Requirements

• 2+ years in Customer Success or Account Management.
• K12 EdTech experience with large district implementations.
• Experience with school communication and integration tools.
• Excellent communication skills and attention to detail.
• Project management skills and ability to prioritize tasks.

Benefits

• Employer-paid health insurance.
• Employer-match 401K program from day 1.
• Stock options.
• Health and wellness reimbursements.
• Generous PTO and paid holidays.