Senior Product Manager - Merchant Experience - Remote

Overview

As the Senior PM for Merchant Experience at Paramount Commerce, you'll lead the transformation of the entire merchant journey, focusing on creating a seamless, self-service experience that enhances merchant satisfaction and retention.

In Short

• Own the end-to-end merchant journey from pre-sales through post-launch operations.
• Develop and execute a product-led growth (PLG) strategy for self-serve onboarding.
• Drive the transformation to a unified, self-service merchant and admin portal.
• Build and own the comprehensive merchant analytics framework.
• Act as the central champion for the merchant, orchestrating solutions across teams.

Requirements

• 5+ years of B2B platform or fintech PM experience.
• Expertise in customer journey mapping and identifying systemic friction.
• Strong analytical foundation with experience in building metrics frameworks.
• Exceptional stakeholder management skills and executive-level communication.

Benefits

• Competitive salary.
• Generous Vacation & Summer Fridays.
• Health & Dental Benefits from Day 1.
• Wellness Spending Account.
• Retirement savings matching plan.
• Remote / Hybrid work options.
• Birthday Day Off.
• Quarterly Socials.
• Volunteer Days to give back to the community.
• Parental leave top-up program.