Senior Product Manager - Client Experience - Remote

Overview

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

In Short

• Join HopSkipDrive as a Senior Product Manager focused on Client Experience.
• Work on the RideIQ platform connecting clients with safe transportation solutions.
• Deliver B2B solutions that drive adoption and satisfaction.
• Utilize AI to enhance client experiences and streamline operations.
• Collaborate across teams to turn ideas into measurable impact.
• 5+ years of product management experience required.
• Strong customer empathy and ability to translate needs into product features.
• Focus on product-market fit and long-term adoption.
• Flexible vacation and equity options included in compensation.
• Remote position available in select US states.

Requirements

• 5+ years of product management experience, ideally in B2B SaaS.
• Strong customer empathy and ability to translate needs into features.
• Experience with full lifecycle product leadership.
• Familiarity with dashboards and self-service tooling.
• Curiosity about AI and experience with AI-powered features.
• Data-informed decision-making skills.
• Ability to improve user onboarding and engagement.
• Strong communication skills to align roadmaps with business goals.
• Collaborative skills across engineering, design, and marketing.

Benefits

• Equity options for all full-time employees.
• Flexible vacation policy.
• Medical, dental, vision, and life insurance.
• 401(k) and FSA options.
• Opportunity to work in a rapidly growing, VC-backed company.