Technical Support Specialist - Remote

Overview

Parachute Health is on a mission to ensure that every patient receives the medical equipment they need promptly, improving efficiency through digital connectivity in the ordering process.

In Short

• Serve as the first level of technical escalation for Supplier Operational teams and customers.
• Troubleshoot and resolve issues, escalating to Tier 3 support when necessary.
• Utilize Datadog and other tools for troubleshooting and debugging.
• Become the subject matter expert on Parachute Health’s configuration for supplier customers.
• Support existing and new supplier implementations via calls and emails.
• Maintain proprietary external specifications and contribute to internal documentation.
• Provide data-driven reporting on issues to support prioritization.
• Strong verbal and written communication skills are essential.
• 2+ years of experience in technical customer support is required.
• Familiarity with API tools and application logging is a plus.

Requirements

• Strong analytical and problem-solving abilities.
• Ability to manage multiple issues concurrently.
• Experience with application logging and monitoring tools.
• Solid understanding of web-based API integrations.
• Strong security mindset regarding data safety.
• Self-driven and able to operate independently.
• Experience with supply chain management workflows is a plus.
• Ability to read and write code in any language is beneficial.
• Familiarity with Ruby on Rails and SQL is a plus.
• Understanding of Single Sign-On (SSO) fundamentals is advantageous.

Benefits

• Opportunity to work in a mission-driven company.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Flexible working conditions.
• Competitive salary and benefits package.