Member Engagement Specialist - Remote

Overview

The Member Engagement Specialist serves as the first point of contact for members, focusing on enrollment, re-engagement, and outreach to ensure members are connected to services.

In Short

• Serve as the first point of contact for new members.
• Conduct outbound and inbound calls to enroll members.
• Re-engage previous members to assess interest.
• Support referral outreach campaigns.
• Document all interactions accurately.
• Handle sensitive member information with discretion.
• Meet daily performance metrics.
• Tailor messaging to individual member needs.
• Collaborate with supervisors and peers.
• Represent Papa’s values in every interaction.

Requirements

• Prior experience in a customer-facing role preferred.
• Fluency in English; bilingual is a plus.
• Clear communication skills.
• Comfortable navigating multiple systems.
• Ability to meet performance expectations.
• Strong attention to detail.
• Self-motivated and dependable.
• Commitment to a diverse and collaborative environment.
• Adherence to work-from-home requirements.

Benefits

• Medical, dental, and vision insurances.
• Mental health support tools.
• 401k Plan with match of up to 4%.
• Generous parental leave and PTO.
• Lunch stipends and employee events.