Specialist, Medicare Member Engagement - Remote

Overview

The Specialist, Medicare Member Engagement is responsible for enhancing member engagement and retention through quality improvements, focusing on onboarding and education regarding member plans.

In Short

• Conduct outreach to new Medicare members to assist with their plans.
• Serve as a navigator for members during the onboarding process.
• Log all member contacts in a database.
• Participate in member engagement work groups.
• Attend regular member benefits training.

Requirements

• High School diploma required.
• 2 years of experience in customer service or healthcare systems.
• Excellent written and verbal communication skills.
• Basic understanding of managed healthcare systems and Medicare.
• Preferred: Associate's or Bachelor's Degree in related field.

Benefits

• Competitive benefits and compensation package.
• Equal Opportunity Employer.