Pal Success Specialist - Remote

Overview

The Pal Success Specialist plays a critical role in supporting Papa Pals to deliver high-quality care, ensuring seamless experiences through effective communication and problem resolution.

In Short

• Support Papa Pals in delivering care and addressing concerns.
• Handle sensitive information with professionalism.
• Manage multiple communication channels effectively.
• Resolve issues quickly and ensure customer satisfaction.
• Demonstrate strong verbal and written communication skills.
• Adapt to changing environments and processes.
• Collaborate with teams to enhance performance.
• Maintain attention to detail in documentation.
• Utilize technology to improve efficiency.
• Embrace a customer-obsessed mindset.

Requirements

• 1+ years of experience in customer service or support.
• Experience with sensitive data handling preferred.
• Ability to work across multiple systems simultaneously.
• Strong critical thinking and decision-making skills.
• Excellent communication skills in high-volume environments.
• Exceptional organizational skills.
• Detail-oriented with a focus on accuracy.
• Proven problem-solving abilities.
• Adaptable to fast-paced changes.
• Technically confident with digital tools.

Benefits

• Competitive salaries and challenging work assignments.
• Medical, dental, and vision insurances.
• Mental health and emotional wellbeing support tools.
• 401k Plan with a match of up to 4%.
• Gender-neutral parental leave and PTO.
• Lunch stipends and employee events for work-life balance.