Associate Client Success Manager - Remote

Overview

As an Associate Client Success Manager (ACSM), you will play a key role in supporting a portfolio of small districts through both relationship management and project execution, helping districts get started with Panorama and delivering an excellent client experience.

In Short

• Primary point of contact for a large portfolio of partners.
• Support renewals by tracking contract timelines and managing documentation.
• Build trust through responsive communication.
• Lead districts through Panorama’s survey process.
• Help new clients onboard and understand Panorama tools.
• Track important milestones and maintain client information.
• Support product adoption with best practices and documentation.
• Educate clients on self-service tools.
• Collaborate with internal teams for seamless client experience.
• Document activity and monitor engagement.

Requirements

• 1–2 years of experience in customer success or account management.
• Track record of renewing accounts and building client relationships.
• Organized and detail-oriented with the ability to manage priorities.
• Excellent written and verbal communication skills.
• Experience with CRM systems like Salesforce and Gainsight.
• Ability to prioritize competing client requests and deadlines.
• Eager to learn and solve problems.
• Strong interest in K-12 education technology.

Benefits

• Competitive salary with bonuses and equity awards.
• Region-specific health and welfare benefits.