Associate Client Success Manager - Remote

Overview

The Associate Client Success Manager serves as the primary relationship manager between clients and internal stakeholders, ensuring exceptional customer satisfaction and compliance with relevant regulations.

In Short

• Serve as primary contact for assigned clients.
• Provide minimum number of “Client Touches” for exceptional customer experience.
• Present and demonstrate products to maximize customer experience.
• Collaborate internally to address software performance issues.
• Maintain client renewal rates and address exit strategies.
• Resolve customer issues through inbound calls.
• Identify and escalate sales opportunities within existing clients.
• Participate in kick-off calls for account transitions.
• Conduct customer care calls to build client relations.
• Identify at-risk clients and orchestrate Improvement Plans.

Requirements

• 1-2 years of client success/account management experience.
• Excellent customer service skills.
• Exceptional written and verbal communication skills.
• Strong judgment and interpersonal skills.
• Ability to work effectively with all organization levels.
• Professional and patient approach to tasks.
• Ability to travel as needed.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off.
• 10 paid holidays + 1 floating holiday.
• Volunteer Time Off.
• Insurance options including Medical, Dental, and Vision.
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.
• Employee Assistance Program available.
• Corporate Discounts on various services.