Solutions Engineer - Remote

Overview

The Solutions Engineer at PandaDoc is a technical resource that bridges the gap between sales and technology. This role supports the PandaDoc revenue teams as their trusted technical advisor. You will be an expert on the PandaDoc platform, PandaDoc API, and our integrations. This is a Revenue and Customer-focused position that plays an integral role in the long-term success of organizations who may have the resources to grow on the PandaDoc.

In Short

• Participate with Sales delivering technical reviews and technical demos to prospects via calls and video meetings.
• Understand and map out client’s use cases for leveraging a CPQ solution.
• Review client-provided spreadsheets containing relevant formulas.
• Write detailed documentation of client’s use cases and how to deliver against objectives.
• Create flow charts to diagram step-by-step processes.
• Build relationships with Product & Program Management, Engineering, and other parts of the Sales organization.
• Provide Tier III technical support; triage/troubleshoot escalations with New Business prospects.

Requirements

• Computer Science or related Bachelor's Degree.
• 2+ years SaaS experience in SaaS solutions, concepts, and business models.
• Strong presentation skills and customer-facing acumen.
• Experience building and leading bespoke technical demos.
• Advanced familiarity with system integration methods such as web services, SDKs, & REST APIs.
• Experience using spreadsheet formulas and ability to interpret previous formulas.
• Experience with Salesforce, Dynamics, Hubspot, and other CRM solutions.
• Experience working with business functional areas including Sales, Customer Success, Customer Support, or Development.
• Experience with CPQ solutions is a plus.

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development.
• 6 self-care days.
• A competitive salary.
• And much more!