Senior Manager, Consulting Services (SASE) - Remote

Overview

The Senior Manager, Consulting Services (SASE) will lead a team in delivering high-quality SASE security solutions while ensuring customer satisfaction and achieving business metrics.

In Short

• Lead a team of SASE Professional Services Consultants.
• Drive professional services business operations and customer engagements.
• Ensure service delivery exceeds customer expectations.
• Manage financial and operational aspects of the business.
• Integrate AI/ML tools to enhance service delivery efficiency.
• Collaborate with sales and support teams to facilitate client success.
• Focus on standardized service offerings for improved customer value.
• Achieve quarterly goals with effective resource management.
• Handle customer escalations and ensure prompt resolutions.
• Maintain high levels of customer satisfaction through strong relationships.

Requirements

• 7+ years in leading Professional Services or Customer Success teams.
• 5+ years in a management role with technical consultants.
• Experience managing full project lifecycle from pre-sales to closure.
• Strong understanding of Internet security concepts and SASE architecture.
• Proven track record in achieving revenue targets and managing backlog.
• Familiarity with Professional Services Automation and Sales Management tools.
• Excellent communication skills for articulating technical knowledge.
• Bachelor’s Degree or equivalent experience.
• Relevant industry certifications (CISSP, PMP) are desirable.
• Ability to travel up to 25% domestically.

Benefits

• Competitive salary with potential for bonuses and stock units.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Flexible work arrangements with remote options.
• Access to cutting-edge technology and tools.