Services Manager, Consulting - Remote

Overview

We are seeking a proactive and customer-focused Manager of Consulting Services to lead a team of consultants dedicated to delivering high-quality Technical and Advisory Services. This role is pivotal in evolving consulting Services, improving operational efficiency, and delivering meaningful outcomes to increase customer satisfaction.

In Short

• Manage a team of consultants focused on delivering exceptional Consulting Technical, Advisory, and Non-Project Services.
• Lead efforts to address escalations, partnering with PMO, Consulting Managers, CS and Support teams to restore customer engagement, satisfaction, and retention.
• Drive evolution of Consulting Services Offerings, including potentially Managed Services to meet and exceed client needs.
• Partner with Customer Success (CS) and Support teams to provide technical expertise, foster strong customer relationships and mitigate churn risks.
• Foster a culture of continuous improvement through knowledge sharing, upskilling across departments, and thought leadership by supporting the team in creating knowledge articles, enhancing the ILX digital community Knowledge base, and driving innovation.
• Oversee all aspects of team performance, including career development, performance, and mentoring and guidance.

Requirements

• Proven people management and strong leadership experience, preferably within consulting or professional services.
• A track record of successfully delivering high-quality consulting and managed Services.
• Demonstrated ability to manage and develop high-performing consulting teams delivering quality outcomes.
• Strong client-facing experience with expertise in building and maintaining customer relationships.
• Ability to collaborate effectively with cross-functional teams and work in a dynamic and fast-paced environment.
• Strong problem-solving and escalation management skills, with a focus on proactive solutions.
• A passion for service improvement, innovation and operational excellence.
• Exceptional communication and interpersonal skills.

Benefits

• 25 days' holiday + bank holidays - we understand the importance of down time.
• Floating Day - enjoy an additional day on us, for your Birthday.
• Study Days – unlimited paid leave to study for your own professional development.
• Volunteer Days – help with worthwhile causes in your community.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical/ Dental Plan – claim back the cost of your medical treatments.
• Income/Life/Critical Illness Insurance – Keeping you covered if the unexpected happens.
• Career Development Allowance – we invest in our people and offer up to £1,500 each year to be used on professional development.
• Referral scheme - know the perfect person to join the team? You could bag £2,000 for putting a good word in.
• Wellness Spending Allowance – Claim back £700 a year to support a wide range of wellness activities, products, and services.