Manager, Technical Partner Services - Remote

Overview

The Manager, Technical Partner Services will manage the global Technical Partner Manager (TPM) team, focusing on enhancing partner service delivery and engagement with Palo Alto Networks products.

In Short

• Manage all aspects of the global Technical Partner Manager team.
• Identify service delivery gaps and help partners improve their capabilities.
• Coordinate enablement opportunities and engage with various teams.
• Analyze performance metrics to identify areas for improvement.
• Develop operational processes and training for the team.
• Communicate effectively with stakeholders and partners.
• Lead and support Technical Partner Managers.
• Implement innovative strategies for partner interactions.
• Conduct program auditing and coaching.
• Resolve issues creatively and recommend best practices.

Requirements

• BA/BS in computer science or equivalent; MBA is a plus.
• 10+ years of experience in enterprise support and channel services.
• Strong understanding of channel services delivery model.
• Demonstrated leadership and teamwork skills.
• Excellent communication and analytical skills.
• Detail-oriented and self-motivated.
• Ability to work in a fast-paced environment.
• Fluent in written and spoken English.
• Willingness to travel (approximately 25% worldwide).
• Ability to work with diverse teams and stakeholders.

Benefits

• Flexible wellbeing spending account with various eligible items.
• Mental and financial health resources.
• Personalized learning opportunities.
• Commitment to diversity and inclusion in the workplace.
• Reasonable accommodations for qualified individuals with disabilities.