Customer Success Engineer, Prisma SASE - Remote

Overview

The Customer Success Engineer (CSE) at Palo Alto Networks plays a strategic role in driving customer success through advanced technical expertise and leadership, focusing on ensuring successful deployment, adoption, and optimization of solutions in the SASE portfolio.

In Short

• Drive customer success with advanced technical expertise.
• Work closely with CISOs, CTOs, and technical teams.
• Focus on SASE solutions including Prisma Access and SD-WAN.
• Lead complex deployments and resolve technical challenges.
• Conduct training sessions and workshops for customers.
• Manage complex customer engagements and escalations.
• Build strong relationships with key stakeholders.
• Influence decisions and drive customer success strategies.
• Ensure operational excellence through product adoption.
• Collaborate with internal teams for effective solutions.

Requirements

• 5+ years of experience in network security and cloud infrastructure.
• Advanced knowledge of SASE, SD-WAN, and routing protocols.
• Proven track record in product adoption and complex implementations.
• Strong consultative skills and ability to influence stakeholders.
• Experience with TCP/IP, SSL, IPSec, and troubleshooting tools.
• Hands-on experience with enterprise networks and configurations.
• Understanding of security technologies like firewalls and VPNs.
• Knowledge of public cloud networking and automation tools.
• Certifications like PCNSE, CCNP, CCSP, and CISSP are a plus.

Benefits

• Competitive salary and compensation package.
• Access to employee benefits and stock options.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Be part of a mission-driven company focused on cybersecurity.