Customer Focus Analyst (Unit 42 MDR) - Remote

Overview

The Customer Focus Analyst will serve as the front line of communication between MDR analysts and customers, ensuring clarity and satisfaction in cybersecurity services.

In Short

• Be part of a customer-focused team in cybersecurity.
• Support onboarding activities for new customers.
• Monitor and triage incoming customer communications.
• Collaborate with analysts to address technical questions.
• Manage customer communication during incidents.
• Drive consistency in incident reporting.
• Escalate customer issues internally.

Requirements

• 1+ years in a customer-facing cybersecurity role.
• Experience with EDR, SIEM, SOAR, or XDR tools.
• Strong verbal and written communication skills.
• Experience with incident reports and security findings.
• Familiarity with Cortex XDR or Cortex XSOAR.
• Experience onboarding security services.

Benefits

• Competitive salary and potential bonuses.
• Access to high-quality cybersecurity research.
• Work with a passionate and dynamic team.
• Opportunities for professional growth.
• A culture that values trust and accountability.